Exceptional People Exceptional Care: Radius Care is a New Zealand owned and operated company; we specialise in health and aged care for the elderly and disabled. Currently we have 24 locations nationwide, employing over 1800 staff and providing professional aged care for more than 1700 residents. We are one of the leading health care providers in New Zealand.

Location: Radius Support Office, Level 4, 56 Parnell Road, Parnell, Auckland

Hours of work:  30 hours per week

Note: Radius Care cannot support work visas/visa changes for this role

About the role:

This role is the crucial link in our service delivery chain: from receiving referrals, to matching the right Support Worker with the right client and keeping everyone informed along the way. You’ll play a central part in ensuring people receive timely, personalised care that allows them to live safely, independently, and with dignity in their own homes.

You’ll work closely with clients, whānau, Support Workers, and clinical teams to make sure the right care is delivered at the right time.

Key Responsibilities: 

• Receive, process, and prioritise referrals
• Match clients with Support Workers based on needs, skills, and availability
• Manage schedules and rostering to ensure continuity of care
• Keep clear communication flowing between clients, families, staff, and clinical teams
• Monitor service delivery and resolve issues as they arise
• Maintain accurate records across digital systems and databases
• Support cultural responsiveness and equity in all aspects of care

About You:

• Organised and detail-focused, with strong time management skills
• A natural communicator, empathetic yet professional
• Tech-savvy and comfortable using Microsoft Office, scheduling systems and AI
• A quick thinker and problem-solver who can stay calm under pressure
• Culturally aware and committed to equity and inclusion
• Experienced in healthcare, administration, or customer service (clinical experience is an advantage but not essential)

We offer:

• Access to discounts and benefits via our staff app
• Modern, open-plan office with fabulous kitchen
• A free barista coffee on Mondays
• Competitive salary
• Opportunities to travel the country
• Ongoing training and career development
• EAP (Employee Assistance Programme)

Apply now:

Service Coordinator - Radius Home Care - Radius Care

Radius Care supports equality and diversity in our workforce. We are committed to providing equal employment opportunities, development of your career pathway, and a safe and healthy work environment. We welcome all applicants, regardless of gender, ethnicity, marital status, age, disability, sexual orientation, and religious beliefs; we value the experience that you will bring to our organisation.

E kaha tautoko ana a Radius care i te ōritetanga, me te kanorau ā ō tātou nei kaimahi. E pirihonga ana mātou ki te whakaroto i ngā whiwhinga mahi whakaōrite, me te whakawhanake i tō umanga ngaio. Āno hoki, kia haumaru, kia hauora hoki tō tātou whaitua mahi. Tēnei te mihi maioha ki a kōutou, ngā kaitono kātoa. Āhakoa nō hea koe , āhakoa te pakeke , tō ira tangata rānei. E whai tīkanga ana tō tātou nei rōpu whakahaere, i ngā wheako whaiaro maha kei a kōutou kātoa.